Terms and Conditions

1. Introduction

Welcome to Malaptop, your premium laptop marketplace. These Terms and Conditions govern your use of our website and services. By accessing or using Malaptop, you agree to be bound by these terms.

2. Definitions

• "Platform" refers to the Malaptop website and all associated services.
• "User" refers to anyone who accesses or uses our Platform.
• "Vendor" refers to sellers who list products on our Platform.
• "Customer" refers to buyers who purchase products through our Platform.
• "Products" refers to laptops, accessories, and related items listed on our Platform.

3. User Accounts

When creating an account on Malaptop, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update your account information
• Accept responsibility for all activities under your account
• Not share your account credentials with others

4. Nature of Platform

Key points:

• All vendors are independent third-party merchants
• We do not own, manufacture, or directly sell the products listed
• Each vendor is solely responsible for their products, pricing, and fulfillment
• We facilitate transactions but are not party to the contract between buyer and vendor

5. Third-Party Transactions and Disputes

We do not assume liability for:

• Product quality, authenticity, or condition
• Accuracy of product descriptions or specifications
• Vendor reliability or business practices
• Delivery delays or non-delivery by vendors
• Disputes between buyers and vendors
• Vendor misconduct or fraudulent activities
• Any damages arising from vendor products or services

Any disputes must be resolved directly between the buyer and the respective vendor. While we may assist in facilitating communication, we are not obligated to mediate or resolve conflicts.

6. Payment Security and User Responsibility

6.1 User Payment Responsibility

Users are solely responsible for:

• Verifying all payment details before completing transactions
• Ensuring correct vendor account information
• Confirming transaction amounts and recipient details
• Maintaining secure payment credentials
• Any errors in payment information entry

6.2 Recommended Payment Method

Benefits of Pay on Delivery:

• Inspect products before making payment
• Verify product condition, specifications, and authenticity
• Minimize risk of fraud or misrepresentation
• Ensure satisfaction before money changes hands
• Enhanced buyer protection and peace of mind

6.3 Payment Errors

In case of payment errors:

• Contact the recipient (vendor or payment provider) immediately
• Payment disputes must be resolved directly with the involved parties
• Keep all transaction receipts and communication records
• Report suspicious activity to your payment provider
• Malaptop cannot reverse or refund misdirected payments

6.4 Due Diligence

Before making any payment, users should:

• Verify vendor credentials and ratings
• Read product descriptions carefully
• Check vendor return and refund policies
• Contact vendors directly with questions
• Use secure payment methods
• Avoid sharing sensitive financial information unnecessarily

7. Vendor Terms

Vendors using our platform agree to:

• Provide accurate product descriptions, specifications, and pricing
• Only list authentic, legal products
• Honor all confirmed orders and sales
• Ship products in a timely manner
• Handle customer service professionally
• Comply with all applicable laws and regulations
• Pay applicable fees and commissions
• Accept Pay on Delivery as a payment option where feasible

8. Purchases and General Payment Terms

When making purchases:

• All prices are displayed in the local currency (KES)
• Prices may change without notice until purchase is complete
• Payment must be made through approved payment methods
• Orders are subject to vendor acceptance
• We reserve the right to refuse or cancel any order for security reasons
• Transaction fees may apply depending on payment method

9. Shipping and Delivery

Shipping terms:

• Delivery times are estimates and not guaranteed
• Risk of loss passes to buyer upon delivery
• Shipping costs are calculated at checkout
• International orders may be subject to customs fees
• Vendors are responsible for arranging and fulfilling deliveries

10. Returns and Refunds

Return and refund policies are determined by individual vendors. Please review each vendor's specific policy before making a purchase.

General guidelines:

• Returns typically accepted within 7-14 days of delivery
• Products must be in original condition with all accessories
• Refunds processed according to vendor policy
• Return shipping costs may apply
• Some products may be non-returnable (software, opened items)
• Refund disputes should be addressed directly with the vendor

11. Repair Services

Important information:

• We are NOT responsible for the quality of repair services
• Warranties are provided by individual repair shops, not Malaptop
• Service guarantees are the responsibility of the service provider
• Disputes should be resolved directly with the service provider
• We recommend using Pay on Delivery for repair services
• Verify service provider credentials before engaging services

12. Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is the property of Malaptop or its licensors and is protected by copyright and trademark laws.

13. Prohibited Activities

Users may not:

• Use the Platform for illegal purposes
• Post false, misleading, or fraudulent content
• Interfere with Platform operations
• Attempt to access unauthorized areas
• Harass or harm other users
• Scrape or data mine Platform content
• Engage in money laundering or fraudulent transactions
• Manipulate reviews or ratings

14. Limitation of Liability

To the maximum extent permitted by Kenyan law:

• Malaptop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Platform
• We are not responsible for vendor actions, product defects, or service failures
• We do not guarantee uninterrupted or error-free platform operation
• Our total liability shall not exceed the fees paid to us in the past 12 months
• Users assume all risks associated with transactions conducted through the Platform

15. Dispute Resolution

15.1 Vendor-Customer Disputes

For disputes with vendors:

• Contact the vendor directly as the first step
• Document all communications and keep transaction records
• The Platform may facilitate communication but is not obligated to intervene
• We encourage amicable resolution between parties

15.2 Platform Disputes

For disputes with Malaptop regarding platform services, parties agree to seek resolution through good faith negotiation before pursuing legal action.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Platform constitutes acceptance of modified Terms. We encourage you to review these Terms periodically.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.